Shipping

Despatch Times

We will dispatch your order on the same day if the order is placed before 15:00. Orders placed after 15:00 will be despatched the following day, except orders made after 15:00 on Friday, which will be despatched the following Monday (excl Bank Holidays). You will receive an email once your order is dispatched.

 

Services

  • UK Premium Delivery - £1.00 to upgrade - This is a Royal Mail 1st Class Delivery service, which aims to deliver the next working business day (excludes Bank Holidays and weekends). 
  • UK Standard Delivery - Free - This is a Royal Mail 2nd Class Delivery service, which aims to deliver within 2  working business days (excludes Bank Holidays and weekends). 
  • UK 24 Hour Tracked Delivery - Free for orders over £75 - This is a Royal Mail Tracked 24 Hour delivery service which aims to deliver the next working day (excludes Bank Holidays and weekends) and includes compensation cover up to £100, tracking to delivery point and SMS or email notifications. You can upgrade to UK 24 Hour Tracked Delivery for £3.50 if your order does not qualify for free.
  • Royal Mail Special Delivery Guaranteed by 1pm - This is a Royal Mail Tracked delivery service which aims to deliver the next working day by 1pm or your money back* (excludes Bank Holidays and weekends) and includes compensation cover up to £500, tracking to delivery point and SMS or email notifications. You can upgrade to Royal Mail Special Delivery Guaranteed by 1pm for £6.95. Please note that a signature is required on delivery for this service. For more info on this service see - https://www.royalmail.com/sending/uk/special-delivery-guaranteed-1pm
  • Collection - Free - If you prefer, you can collect your order from us on the same day if the order is placed before 15:00. Orders placed after 15:00 will be ready for collection the following day, except orders made after 15:00 on Friday which will be ready for collection the following Monday (excl Bank Holidays). You will receive an email once your order is ready to be collected with instructions.

 

Wholesale Shipping Terms 

All wholesale orders come with free UK 24 Hour Tracked delivery. We will dispatch your order on the same day if the order is placed before 12:00pm. Orders placed after 12:00pm will be despatched the following day, except orders made after 12:00pm on Friday which will be despatched the following Monday (excl Bank Holidays). You will receive an email once your order is dispatched, along with tracking information. 

Other information:

  • Delivery times are for in-stock products only
  • UK shipping only 
  • All individual orders are hand gift wrapped
  • If you experience a delay longer than 10 business days for your order to arrive, please contact us at info@letterbox-love.co.uk so we can look into this for you.